Frequently Asked Questions

If you cannot find an answer to your specific question here, please don't hesitate to call customer service at 800-253-0421 or 231-777-3951.

Purchasing/Buying

• Q: Does Reid have a minimum order amount?
• A: Not for U.S. and Canadian orders. The amount is $25 everywhere else.

• Q: What is Reid's return policy?
• A: No restocking fee within 30 days. 10% after 30 days.

• Q: Does Reid accept credit cards?
• A: Yes. Visa, MasterCard, Amex and Discover.

• Q: Can Reid ship same-day?
• A: Yes we do, if the order is processed by 5:00pm EDT (GMT-4:00)

• Q: Does Reid offer blanket orders?
• A: Yes, for a year term and the releases must be four or less in most cases.

• Q: Does Reid drop ship? If so, is there a fee?
• A: Yes, we do drop ship and there is no fee for this service other than normal shipping and handling charges.

• Q: Does Reid ship C.O.D.?
• A: Yes, but only within the United States. We cannot ship C.O.D. to Canada.

• Q: Does Reid ship n30 day terms to international customers?
• A: All shipments outside of the United States must be paid in advance in U.S. funds prior to shipment. Large companies must have a written guarantee of payment from a U.S.-based division or parent.

• Q: Does Reid charge a fee for credit card payments?
• A: No fee is charged to the customer for using a credit card as payment.

• Q: Does Reid offer free shipping for large orders?
• A: We do not offer free shipping at this time.

Account Information

• Q: How/where can I change my shipping options?
• A: Log into your account and click on the "My Account" link.

• Q: How/where can I change my ship to address?
• A: Log into your account and click on the "My Account" link.

• Q: Where do I enter the "Reference Name" when saving my cart?
• A: Enter the Reference Name in the box just above the item descriptions in your Shopping Cart and click the "Save Cart" button.

• Q: How do I get a tracking number for a past shipment?
• A: Your tracking number is available only if shipped from ReidSupply.com by UPS and it will be listed on the e-mail confirmation you received when your order was invoiced.

Web Site/Technical/Error Messages

• Q: What do I do when I receive the following error message: "Email address is already in use, please call customer svc"?
• A: The e-mail address you entered is already assigned to an existing account. You may already have an account and just need to login to the existing account. To set up a new account, please choose an alternate e-mail address or call our Customer Service department at 800-253-0421 to retrieve your password.

Vendors/Accounts Payable & Receivable

• Q: Why do some of my invoice numbers end in a 01, 02, etc.?
• A: This represents invoicing for a subsequent shipment against an order (i.e backorder, scheduled release, etc.).

• Q: Can I pay my invoices via ACH rather than by check?
• A: Yes. Contact the Accounts Receivable department (800-253-0421 or 231-777-3951) to obtain application information.

• Q: Can vendors submit invoices to Reid electronically?
• A: Yes. Vendor invoices can be submitted by fax (1-231-767-3891) or e-mailed to ap@reidentities.com . NOTE: Please do not submit a duplicate copy by mail if submitting electronically.

• Q: Can Reid pay vendors via ACH rather than by check?
• A: Yes. Contact our Accounts Payable department (800-253-0421 or 231-777-3951) to provide the applicable information and authorization.

• Q: Can I print a copy of the invoice from the web site?
• A: Yes. Login to your account, click on “Order History” in the right column, click and view the order you wish to print, click on “Print Version” button, print.

Other

• Q: Why doesn't Reid offer blanket NAFTA certificates?
• A: We do not manufacture the goods we sell, so we can’t guarantee the country of origin for a blanket period.

• Q: Does Reid offer Resale or OEM discounts?
• A: Not at this time

• Q: Does Reid offer product samples?
• A: Yes, on a case by case scenario and within reason. Please contact Customer Service at 800-253-0421 or 231-777-3951.

• Q: Is Reid a manufacturer or distributor?
• A: We are a distributor.

• Q: How long is the pricing in Reid catalogs good for?
• A: Pricing is subject to change at any time. However, we do our best to hold it from one catalog to the next.

• Q: Can Reid get items that aren't in its catalog?
• A: In many cases we can source product not shown. Call Customer Service at 800-253-0421 or 231-777-3951.

• Q: Can Reid cross-reference other supplier's part numbers?
• A: Yes, in most cases.

• Q: How do I tell what type of thread I have?
• A: Diameter multiplied by the number of threads per inch; metric diameter multiplied by the distance between each thread.

• Q: Does Reid have a Cage Code?
• A: Yes. It is 01599.