This website is operated by Essentra Plastics LLC, d/b/a Reid Supply on behalf of Essentra Plc, a public company registered in England (UK) under company number 05444653. Essentra Plastics LLC, d/b/a Reid Supply is registered in the United States (US) under company number 2061707 and the registered office is at Two Westbrook Corporate Center, Suite 200, Westchester, IL 60154.
1.1 Reid Supply recognizes that its continued success and profitability depends upon its ability to satisfy customer requirements. Reid Supply has adopted a total quality philosophy as an integral part of its strategic plan.
1.2 Total Quality Management principles are applied to every aspect of our business and quality is the responsibility of everyone, in every activity, throughout Reid Supply.
1.3 Reid Supply is committed to the achievement of total quality by:
1.3.2 Application of quality assurance processes across all services to continually monitor internal quality levels and gauge customer satisfaction so as to identify any non-conformance and develop root cause solutions to eliminate recurrence
1.3.3 Motivating and encouraging all employees to take positive action to improve quality and develop an inclusive, team-orientated culture
1.3.4 Clearly defining and measuring everyone’s role within the customer satisfaction process, establish clear accountability with measurable objectives
1.3.5 Developing relationships with our suppliers that emphasize continuous improvement in product quality, service and support
1.4 Reid Supply is fully committed to achieving the high standard of personal and corporate excellence required to make this policy a reality.